WHAT IS YOUR RETURN POLICY? WHAT ABOUT ONLINE? AND RECORDS? SO MANY QUESTIONS.
Don't you worry, young grasshopper. You have 14 days after your purchase to get a full refund. In order to do so, you will need to come in with your ID, receipt, and form of payment that you used when purchasing. If you don't have your receipt and you paid with a card, we can look it up in our system with your ID. If you don't have the receipt and paid with cash, we will not take the return without proof of purchase.
After 14 days, you can still get an exchange as long as you have the receipt, tags, and it hasn't been used.
We are very understanding of damaged vinyl records and don't ever want that to be a thing that happens. If you ever get home and there is a scratch, skip, or anything wrong with your record, please don't hesitate to bring it back and we will get you taken care of!
The same rules apply for online. You can also return any online purchase in store! With any questions, concerns, etc - please e-mail us at email@example.com and we will do our best to help ya out!
DO YOU SELL USED VINYL? WILL YOU ORDER ME A RECORD?
Good question! We do not sell used vinyl, just new. We have a distributor based out west that we get our records from. They are very involved with many different indie labels and make it possible for us to get the best possible selection of your eyes & ears. They are THE BOMB and we love them endlessly.
Yes, we would love you order you a record! The turn around time is 2-3 days and we can usually find what you're looking for. Of course, sometimes it's not available or on back order, but just e-mail us at firstname.lastname@example.org and let us know what you're looking for. We'll do the best we can to hunt it down!
SO WHERE THE HELL DOES ALL OF THIS COOL STUFF COME FROM, ANYWAY?
Thought you'd never ask!
Short answer: all over the place in the US. When Catherine started the store, she had made relationships with tons of different independent vendors over the years. A lot of those relationships were made when living in Seattle so there's a good bit of west coast brands. However, there is also a lot of east coast and a good handful of Wilmington brands.
Everything is handmade product from independent designers. There's info on each vendor in the product details for each item on the website!